Joy Doggy - opening hours : 10.00am to 7.00pm (Tues - Sun, incl Public Holidays)
Customer : Hi, I want to bring my dog in early. Can you open for me at 9.30am instead of 10.00am?
Joy Doggy : I'm sorry, we'll only be at the shop at 10.00am
Customer : So how? I very busy leh. I have something to do and if you are not there early, I'll be late for my appointment!
Joy Doggy : Maybe you can come slightly before 10am because my staff will be at the door. You can pass the dog and instructions to them.
Customer : Make sure there's someone there at 10am ok!
Joy Doggy : No problem.
Customer : Hello, sorry ah....hehehe......I'll be late to collect my dog, can you don't close at 7.00pm but wait for me to come?
Joy Doggy : I'm sorry. You have to try to come before 7pm or latest by 7pm. All of us will have to go because of other commitment after work.
Customer : Wah! You are all very not professional hor!
Joy Doggy : Why not you tell us what time you can reach here and we'll see what we can do?
Customer : What's the point! You tell me whether you want to wait or not before I tell you what time I can come lah!
Joy Doggy : In that case, I'm afraid you can come back tomorrow to collect your dog and I promise there'll be no extra charge.
Customer : (HUNG UP PHONE)
We always demand things from people without looking at ourselves. This is human.
Come to think of it, I used to be like that.
However, I matured and changed over the years. From serving older customers when I was younger and serving younger customers now as I've aged, I see a lot of such incidents and comments coming from them.
Nevertheless, I took it without any hard feelings.
But I hope these people do not mix up professionalism with favour. I am very serious about my job and also try to serve my customers with utmost respect and to my best capability. But please do not insult my professionalism just because I do not do them a favour. They are confused. I believe they'll change and one day, when they recall this incident, they'll feel sorry for what they've done to us.
Sunday, July 31, 2011
Tuesday, April 5, 2011
A or B
Hi there, something just came up today.
A - Big dog living in a small apartment and sleeps with single owner on his cosy bed. He gets to walk with the owner everyday and goes to the beach every weekend. The owner loves him like a child and groom him everyday. Provides him with everything he needs from chewies to toys to vitamin supplement, etc.
B - Big dog staying in a big house with super big compound owns by tycoon. He is given a beautiful dog house - more to beautify the compound of the owner's house which he hardly wants to sleep in. He is walked by the MAID who's real intention is to make use of the time spent talking to her boyfriend on the phone and ties him to the railing most of the time during the walk. Owner so busy that he might even have forgotten the name or gender of the dog. However, he boasted to his friends that he has a big compound for his dog to run and play, when most of the time, it is sleeping under the shade of the shelter of the car porch.
If you are the dog, would you choose A or B?
So, to all the stereotype animal extremists who goes, "Oh.....poor big dog living in a small apartment!"
My answer to you is ......................................
A - Big dog living in a small apartment and sleeps with single owner on his cosy bed. He gets to walk with the owner everyday and goes to the beach every weekend. The owner loves him like a child and groom him everyday. Provides him with everything he needs from chewies to toys to vitamin supplement, etc.
B - Big dog staying in a big house with super big compound owns by tycoon. He is given a beautiful dog house - more to beautify the compound of the owner's house which he hardly wants to sleep in. He is walked by the MAID who's real intention is to make use of the time spent talking to her boyfriend on the phone and ties him to the railing most of the time during the walk. Owner so busy that he might even have forgotten the name or gender of the dog. However, he boasted to his friends that he has a big compound for his dog to run and play, when most of the time, it is sleeping under the shade of the shelter of the car porch.
If you are the dog, would you choose A or B?
So, to all the stereotype animal extremists who goes, "Oh.....poor big dog living in a small apartment!"
My answer to you is ......................................
Tuesday, March 15, 2011
Malicious e-mails
Recently, an under-cover investigation conducted by the SPCA revealed that some 35 pet shops were said to have not provide the puppies/dogs with adequate housing facilities including not providing proper water feeding essentials such as water bowls.
Rocco Hu from the Straits Times approached me for an interview on the above topic and hope that I can share my opinion being 14 years in the pet industry.
I gave him the answer strictly based on the years of experience working with puppies than adult dogs. Where I was coming from, as a pet shop owner dealing with puppies, it's prudent to feed them water from a water dispenser. This has been put up to the SPCA when their officers visited my shop many years ago. Puppies, being more playful by nature, will topple the feeding bowls and left with nothing to drink. On the other hand, water from dispenser is very much more cleaner and the supply is more continuous as long as the staff of the shops keep refilling them. They can be left over night in the shop without the pet shop owners having to worry about the water problem. Experiment showed that they might even poo or pee into the bowls unknowingly and thus drinking from the contaminated bowls. Medical bills arising out of such incident can be extensive and bacteria infection from such contamination can be deadly too. When furry breeds get wet from playing with water, they can fall ill due to flu and develop into pneumonia resulting in death too.
Some readers who are either illiterate or did not bother to read the article on the Straits Times proper jumped into conclusion that my shop was one of the 35 shops mentioned - even when the reporter stated that SPCA refused to release the list of the said pet shops. They took things to their own hands and wrote malicious e-mails to me and called me names. Some even credited the reporter for "reporting my shop".
I am quite surprised that in modern day Singapore, such mistakes still happen in people who know how to use the computers and "read" newspapers. They claimed to be animal lovers and I thought they should go out to do something more meaningful to behave like animal lovers than hiding behind the computer as finger warriors slaughtering the innocent. The worse part is that when I wrote and confront the "culprit" who called himself - Ron Lim (apparently a fake name), he failed to reply or apologize.
Who dare to say that I'm not an animal lover? There are not many pet shops that can last more than 10 years in Singapore because these are the people who think that they are real "animal lovers" and ended up realizing that owning a pet shop is totally different from sitting down and hugging a dog which is abandoned, like what the volunteers in SPCA do.
So to those out there who do not know me or us, please do not judge if you do not have the facts right. If you want to be righteous or think that you are very great, touch your own heart - go do charity for FREE. I do not run a charitable organisation so I do not do charity. I'm just a pet shop owner and will do whatever AVA teaches me to do - NOT SPCA - they go judge themselves!! I do not want to mention why but many know.
And for those who think that the so called Animal Shelters are containing all ANIMAL LOVERS, go find out for yourselves before you think they are great people. Just note - ALL are HUMAN. No human in this world is always noble. Just remember, when you yourself is doing something evil, GOD is watching. As long as my conscience is clear when I run my business, I cannot be bothered by what these people say and I do not need to answer to anybody out there except for AVA.
Rocco Hu from the Straits Times approached me for an interview on the above topic and hope that I can share my opinion being 14 years in the pet industry.
I gave him the answer strictly based on the years of experience working with puppies than adult dogs. Where I was coming from, as a pet shop owner dealing with puppies, it's prudent to feed them water from a water dispenser. This has been put up to the SPCA when their officers visited my shop many years ago. Puppies, being more playful by nature, will topple the feeding bowls and left with nothing to drink. On the other hand, water from dispenser is very much more cleaner and the supply is more continuous as long as the staff of the shops keep refilling them. They can be left over night in the shop without the pet shop owners having to worry about the water problem. Experiment showed that they might even poo or pee into the bowls unknowingly and thus drinking from the contaminated bowls. Medical bills arising out of such incident can be extensive and bacteria infection from such contamination can be deadly too. When furry breeds get wet from playing with water, they can fall ill due to flu and develop into pneumonia resulting in death too.
Some readers who are either illiterate or did not bother to read the article on the Straits Times proper jumped into conclusion that my shop was one of the 35 shops mentioned - even when the reporter stated that SPCA refused to release the list of the said pet shops. They took things to their own hands and wrote malicious e-mails to me and called me names. Some even credited the reporter for "reporting my shop".
I am quite surprised that in modern day Singapore, such mistakes still happen in people who know how to use the computers and "read" newspapers. They claimed to be animal lovers and I thought they should go out to do something more meaningful to behave like animal lovers than hiding behind the computer as finger warriors slaughtering the innocent. The worse part is that when I wrote and confront the "culprit" who called himself - Ron Lim (apparently a fake name), he failed to reply or apologize.
Who dare to say that I'm not an animal lover? There are not many pet shops that can last more than 10 years in Singapore because these are the people who think that they are real "animal lovers" and ended up realizing that owning a pet shop is totally different from sitting down and hugging a dog which is abandoned, like what the volunteers in SPCA do.
So to those out there who do not know me or us, please do not judge if you do not have the facts right. If you want to be righteous or think that you are very great, touch your own heart - go do charity for FREE. I do not run a charitable organisation so I do not do charity. I'm just a pet shop owner and will do whatever AVA teaches me to do - NOT SPCA - they go judge themselves!! I do not want to mention why but many know.
And for those who think that the so called Animal Shelters are containing all ANIMAL LOVERS, go find out for yourselves before you think they are great people. Just note - ALL are HUMAN. No human in this world is always noble. Just remember, when you yourself is doing something evil, GOD is watching. As long as my conscience is clear when I run my business, I cannot be bothered by what these people say and I do not need to answer to anybody out there except for AVA.
Thursday, January 27, 2011
When good becomes bad
I'm always thinking of ways to reward my customers who support my company.
So we came up with a promotion scheme whereby customers who send their pets for 6 grooming sessions will get 1 FREE. They need not pay upfront for the 6 sessions therefore it's not a package deal like what the beauty spas are forcing their customers to do.
We also do not give a time frame for the 6 sessions to be completed because we understand the fact that some breeds of dogs do not need a lot of grooming.
Till today, we still honour groomings done years before such as those from 2005, 2006, etc. However, everything comes with rules and regulations so that people do not abuse the promotion. We require 6 stampings on 1 promotion card to prove that the dog has really come for 6 grooming sessions prior to providing the FREE grooming. This also promotes loyalty from our regular customers.
Somehow, people tend to be forgetful and forget to bring the promotion cards for stamping when they send their pets to our shop for grooming. We therefore came up with a 2nd rule, that is to allow customers to combine 2 cards into one with any number of stampings on them so that they can claim the FREE session faster.
BUT.......here comes the part when some people forget almost every single time they send their dogs for grooming. They accumulate 5 to 10 cards with a single stamping on each card wanting to combine everything into 1 or 2 full cards to claim for the FREE grooming. We do not allow this because of security reasons. Most of our cards have 1 stamping before being issued to customers. If someone was to steal a stack of promotion cards from our shop and distributes them to different people, then we will have to hohour many FREE sessions for different customers. Secondly, for costing purpose - all cards printed cost money. We wish that our regular customers can help us save a bit by cherishing the promotion card.
We have a lot of good customers who's been sending their dogs for us to groom and in return, enjoyed the FREE sessions over the past 14 years or so. But there's also the type who's always busy with work and blames the maid and MOTHER for forgetting to pass the card to my driver for the stamping. Argued with us for not telling them about the rules and regulations and wanting to twist our rules to please themselves. Threatening to stop sending their pets to us for grooming and boycotting our shop.
I don't feel sorry for these people. But I feel sorry for their pets.
If they really care for the pet and not the MONEY, they will not act like this. We've done a lot of combination of cards to help customers get their FREE sessions. Why can't "these group of people" just bear with it like others and claim the FREE session properly??
Have they even thought that if their customers are doing this to them, what'll they do in return? I bet with their character, it'll also be difficult for their customers to deal with them too.
Poor dogs.
So we came up with a promotion scheme whereby customers who send their pets for 6 grooming sessions will get 1 FREE. They need not pay upfront for the 6 sessions therefore it's not a package deal like what the beauty spas are forcing their customers to do.
We also do not give a time frame for the 6 sessions to be completed because we understand the fact that some breeds of dogs do not need a lot of grooming.
Till today, we still honour groomings done years before such as those from 2005, 2006, etc. However, everything comes with rules and regulations so that people do not abuse the promotion. We require 6 stampings on 1 promotion card to prove that the dog has really come for 6 grooming sessions prior to providing the FREE grooming. This also promotes loyalty from our regular customers.
Somehow, people tend to be forgetful and forget to bring the promotion cards for stamping when they send their pets to our shop for grooming. We therefore came up with a 2nd rule, that is to allow customers to combine 2 cards into one with any number of stampings on them so that they can claim the FREE session faster.
BUT.......here comes the part when some people forget almost every single time they send their dogs for grooming. They accumulate 5 to 10 cards with a single stamping on each card wanting to combine everything into 1 or 2 full cards to claim for the FREE grooming. We do not allow this because of security reasons. Most of our cards have 1 stamping before being issued to customers. If someone was to steal a stack of promotion cards from our shop and distributes them to different people, then we will have to hohour many FREE sessions for different customers. Secondly, for costing purpose - all cards printed cost money. We wish that our regular customers can help us save a bit by cherishing the promotion card.
We have a lot of good customers who's been sending their dogs for us to groom and in return, enjoyed the FREE sessions over the past 14 years or so. But there's also the type who's always busy with work and blames the maid and MOTHER for forgetting to pass the card to my driver for the stamping. Argued with us for not telling them about the rules and regulations and wanting to twist our rules to please themselves. Threatening to stop sending their pets to us for grooming and boycotting our shop.
I don't feel sorry for these people. But I feel sorry for their pets.
If they really care for the pet and not the MONEY, they will not act like this. We've done a lot of combination of cards to help customers get their FREE sessions. Why can't "these group of people" just bear with it like others and claim the FREE session properly??
Have they even thought that if their customers are doing this to them, what'll they do in return? I bet with their character, it'll also be difficult for their customers to deal with them too.
Poor dogs.
Thursday, January 20, 2011
Why people give up their pet dogs.
When someone comes to me and want to give up their pet dogs, I do not ask them for the reason.
The answer is simple - they will not tell you the whole truth.
But for some reasons, I won't mind.
My duty is to find the poor dog a new owner who can take good care of it.
There's only one type of people I don't like.
People who give up a dog to me and go get or buy another one almost immediately !!!
The answer is simple - they will not tell you the whole truth.
But for some reasons, I won't mind.
My duty is to find the poor dog a new owner who can take good care of it.
There's only one type of people I don't like.
People who give up a dog to me and go get or buy another one almost immediately !!!
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